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What You Agree To When You Use q22

These Terms & Conditions set out the rules that apply every time you access q22 — your account, your wallet activity, and the games you open. By continuing to use the platform, you confirm that you have read and accepted what follows.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay activityGoverns game access and wallet useSubject to local law eligibilityUpdated terms take effect on notice

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How Our Terms Apply to Your Account and Payments

q22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your q22 account is personal and non-transferable. You are responsible for keeping your login credentials secure — any activity carried out under your account is treated as yours. When you add funds using Touch 'n Go eWallet, Boost, or GrabPay, the transaction is logged against your

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account wallet and governed by these terms alongside the payment provider's own conditions. Withdrawals are processed after we verify that the withdrawal wallet matches the one used for your deposit; this step protects your account from unauthorised requests. We do not hold RM balances on behalf
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of third parties, and you may not fund your account using a payment method registered to someone else. If you spot a discrepancy in your wallet balance, raise it via live chat before placing further rounds — this keeps the record clean. These terms apply to
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all game categories accessible from the lobby, including live casino tables streamed by Evolution, slots published by Pragmatic Play and PG Soft, and any crash or sportsbook product we carry. We update these terms when the platform changes; we will notify you by banner or email,
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and continued use after that notice counts as acceptance. Eligibility depends on your local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data and Your Rights

We collect the information needed to run your account securely and to verify wallet transactions. Here is how we handle the main areas that affect you under these terms.

Data We Hold

We store your registration details, login history, and transaction records tied to your account wallet. We do not sell this data to third parties or use it for purposes outside operating your account.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby filters. You can adjust cookie settings in your browser; disabling all cookies may affect account login.

Account Security Steps

Each login is verified by OTP sent to your registered mobile number. If you notice a login you did not make, lock your account immediately from Settings and contact us via live chat.

Requesting Changes or Deletion

To update your registered details or request account closure, submit the form in Account Settings or email us. Closure requests are processed after any pending wallet balance is cleared.

Reach Us About Any Terms Query

If any part of these Terms & Conditions is unclear or you need to raise a dispute about your account, wallet balance, or a transaction, you can reach us through the channels below. We aim to respond to terms-related queries within one business day. Players in Kuala Lumpur and Petaling Jaya can use the same channels — there is no separate regional line.

Live Chat Open the chat widget from any page in your account. Quote your account ID and the transaction reference for the fastest resolution on wallet or terms disputes.

Email Support Send your query to our support address shown in the account help section. Attach any relevant screenshot of the transaction or the terms clause in question.

Account Help Centre Log in to your account, go to Help, and browse the Terms section. Common questions about account restrictions and wallet rules are answered there directly.

Questions About Our Terms, Answered

These are the questions we receive most often about how our Terms & Conditions work in practice — covering account access, wallet rules, and what happens when things need to change.

Yes. Whether you open a live baccarat table, a Pragmatic Play slot, or a crash game, the same account terms apply. Individual game providers also carry their own rules, which run alongside ours.

No. Your account wallet must be funded only by payment methods registered in your own name — Touch 'n Go eWallet, Boost, or GrabPay. Using someone else's wallet breaches these terms and may suspend your account.

We display a notice banner in your account and send an email to your registered address. Continuing to use the platform after that notice means you accept the revised terms.

Open live chat immediately and provide your account ID plus the transaction reference shown in your wallet history. Do not place further rounds until the dispute is resolved — this keeps your record accurate.

Access depends on what local law permits in your area. It is your responsibility to check whether using an online casino platform is lawful where you are located before opening an account.

We retain transaction and identity records for as long as required by applicable law. After the minimum retention period, data is deleted or anonymised in line with our standard data handling process.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Infoq22 Glossary InfoThree Card Poker InfoEastern Sun Slots

What You Agree To When You Use q22

Account Security, Data and Your Rights

Data We Hold

Cookie Use

Account Security Steps

Requesting Changes or Deletion

Reach Us About Any Terms Query

Questions About Our Terms, Answered

01 Do these Terms & Conditions apply to every game in the lobby?

02 Can I use a GrabPay account that belongs to a family member?

03 What happens if q22 updates its Terms & Conditions?

04 How do I dispute a wallet transaction I do not recognise?

05 Is access to q22 available everywhere in Malaysia?

06 How long does q22 keep my account data after I close my account?

Terms & Conditions

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