Reference

How q22 Operates and What Governs Your Account

These terms set out the rules that apply when you use q22 — from how your account is created to how we handle your data and what happens if a dispute arises.

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q22 How q22 Operates and What Governs Your Account
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Access

Your account security and the data we hold about you are handled with straightforward practices. We collect only what we need to run your account — registration details, transaction history, and session data — and we do not sell that information to third parties. Here is how the key areas work in practice.

Data We Hold

We store your registration details, account wallet transaction history including Touch 'n Go eWallet and Boost records, and session logs. You can request a copy of this data by contacting support.

Cookies and Session Tracking

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser, though some features may not work correctly if all cookies are disabled.

Account Security Practices

Your account is protected by a password and OTP verification on login from unrecognised devices. Never share your OTP with anyone — our team will never ask for it in a support conversation.

Data Retention and Deletion

We retain account data for as long as your account is active and for a period after closure as required by applicable law. To request deletion of your data, submit a written request through the account help centre.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about your rights under these terms, want to request a copy of data we hold about you, or need to raise a dispute, our support team handles these through the channels below. For account-specific issues tied to a GrabPay or Boost transaction, include your transaction reference so we can pull the record quickly.

Live Chat Available directly from the lobby — start a conversation and select the Account or Legal topic. Our team will pick up and work through the issue with you.
Email Support Send your query to our support address for matters that need a written record. Include your registered account email and a brief description of the issue.
Account Help Centre The help section inside your account covers common legal questions — account closure, data requests, and payment disputes — with step-by-step paths for each.

Common Legal Questions About Your q22 Account

These are the questions we get most often about how our terms work, what your rights are, and how to act on them. Each answer gives you the practical step, not just the policy position.

Access depends on whether online gaming is permitted under the laws that apply to you. We make the platform available where local law allows it, but you are responsible for checking your own legal position before opening an account.

Contact us via live chat or email and ask for a data access request. Include your registered email address so we can verify the account and send the information to the correct address.

Any remaining balance is reviewed against our withdrawal verification process. Once cleared, funds are returned to your linked payment method — Touch 'n Go eWallet, Boost, or GrabPay — depending on which method was last used.

We will post an update notice when terms change. Continuing to use your account after the effective date of any change means you accept the updated terms. If you disagree, you may close your account before the change takes effect.

Open a support conversation through live chat and select the Account topic. Share the date, amount, and payment method — for example a GrabPay or DuitNow transaction — and we will check the record against our system logs.

Submit a closure request through the account help centre or via email. We will confirm the request, process any outstanding verified balance back to your wallet, and deactivate the account within the period stated in our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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