q22 | Deposits, Withdrawals Account Verification

Putting Money into Your q22 Account

Open the Cashier tab in your q22 account and you will see the full list of supported rails — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Maybank2u are all there. Pick the wallet or bank you use, enter the amount you want to add, and confirm the transfer from inside your payment app. Your balance updates as soon as the

transaction clears on the payment network. We do not add processing fees on standard local rails, and the minimum deposit amount is shown at checkout before you confirm. Players in Kuala Lumpur and across Malaysia using e-wallets tend to see funds land quickest because the network hops are shorter than with bank transfers.

Open Cashier — Log into your q22 account and tap the Cashier tab — the deposit section is the first thing you see.
Choose Your Rail — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or Maybank2u from the method list.
Enter Amount & Confirm — Type in the amount, review the summary screen, then approve the payment inside your wallet or banking app.
Balance Updates — Once the payment network confirms the transfer, the amount appears in your q22 account balance immediately.

q22 Account Verification — What It Covers

Verification on q22 is a one-time process that unlocks the full withdrawal flow and protects your account from unauthorised access. You will need to submit a copy of your MyKad or passport and a recent document that confirms your name and address — a utility bill or bank statement dated within the last three months works fine. Upload them directly through the

verification section in your account settings. Our team reviews submissions and you will see your account status update once the check is done. Completing this early means your withdrawal requests never get held at the verification step when you want to cash out.

Open Verification Section — Find the verification prompt in your account settings — it shows your current status and what documents are still needed.
Upload Identity Document — Submit a clear copy of your MyKad or passport. Both sides of the MyKad are required for a complete submission.
Upload Proof of Address — Add a utility bill, bank statement, or similar document dated within the last three months showing your name and address.
Wait for Confirmation — Our team processes the submission and updates your account status. You will see the change reflected in your account settings.

PAYMENT METHODS

Supported Deposit & Withdrawal Methods

We support the payment rails Malaysia uses daily — no international cards or crypto steps required. Every method below works on both mobile and desktop through your q22 account Cashier.

Touch 'n Go eWallet Deposit and withdraw directly through your TNG eWallet — fast, PIN-confirmed, and no bank visit needed.

Boost Use your Boost wallet balance to fund your account or receive payouts straight back to the app.

GrabPay Fund your q22 balance or cash out via GrabPay from inside the Grab app on your phone.

DuitNow Send or receive funds via DuitNow using your registered mobile number or IC number as the proxy.

FPX Online Banking Transfer directly from Maybank2u, CIMB Clicks, or any FPX-enabled bank account without leaving your browser.

Withdrawing from Your q22 Balance

Head to the Cashier tab and switch to the withdrawal section. Choose the same method you deposited with — Touch 'n Go eWallet, Boost, GrabPay, or your linked bank account via FPX — and enter how much you want to move out. If your account verification is complete, the request goes straight through to processing. If verification is still pending, you will

be prompted to complete it before the withdrawal proceeds. We do not hold withdrawals beyond what the payment network itself requires. The payout lands in your chosen wallet or bank account once the network settles the transaction on its end.

Open Withdrawal Section — Go to Cashier in your account, then select the withdrawal tab to see your available payout methods.
Pick Your Payout Method — Choose Touch 'n Go eWallet, Boost, GrabPay, or your FPX-linked bank account — the same rail you deposited with moves faster.
Enter Amount & Submit — Key in the amount, check the details on the confirmation screen, then submit the request.
Verification Check — If your account is verified, the request proceeds immediately. Otherwise, complete verification first and resubmit.

Banking Questions — Answered

Straight answers to what you actually want to know before you deposit or withdraw.

Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX-linked bank accounts like Maybank2u and CIMB Clicks are all available inside the Cashier tab.

Yes. Verification is required before your first withdrawal. It is a one-time step — once done, future withdrawals go straight through without repeating the process.

A copy of your MyKad or passport plus one proof-of-address document — a utility bill or bank statement issued within the last three months is enough.

Check your payment app first to confirm the transaction went through on that end, then contact our live chat support with the transaction reference and we will trace it.

We recommend withdrawing to the same method you used to deposit. If you need to change it, contact support through your account before submitting the withdrawal request.

The minimum withdrawal amount is shown in the Cashier tab before you submit. It depends on the method you select, so check the screen at the time of your request.

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